S7 Casino FAQ —
Answers to All Your Questions

No. Each individual is only permitted one account at S7 Casino. If multiple accounts are found linked to the same person, all accounts will be suspended and balances may be forfeited. Stick to one account and enjoy all the benefits safely and within the rules.

Yes, after registration a verification code (OTP) will be sent to your email or mobile number. You'll need to enter that code to activate your account. Without verification, deposit and withdrawal features will not be available. If you don't receive the code, click "Resend" or contact support.

After logging in, you can update your mobile number, email, and password from Profile Settings. To change your legal name or date of birth, you'll need to submit a request through support with identity verification. Verified details cannot be changed directly — this is in place for your security.

Yes, you can temporarily or permanently close your S7 Casino account. Contact the support team and submit your request. Make sure to withdraw any remaining balance before closing your account. Self-Exclusion is also available as part of our responsible gaming commitment.

The minimum deposit at S7 Casino is BDT 500. The minimum withdrawal amount is BDT 1,000. Bonus balances can only be withdrawn after meeting the applicable wagering requirements. Maximum single deposit and withdrawal limits vary by payment method — see the Cashier page for full details.

bKash and Nagad withdrawals typically arrive within 15–30 minutes. Bank transfers may take 1–3 business days. Once your identity verification is complete on your first withdrawal, subsequent transactions will be processed faster. You can check the status of any pending withdrawal in your account's transaction history.

S7 Casino does not charge any deposit fees. However, your payment service provider (such as bKash) may apply their own transaction fees. There are also no withdrawal fees from S7 Casino's side, though bank transfer charges may apply depending on your bank.

A wagering requirement means you must place a certain amount in bets before you can withdraw your bonus funds. For example, a BDT 1,000 bonus with a 30x wagering requirement means you need to wager BDT 30,000 before the bonus can be withdrawn. Terms vary per bonus — always read the full conditions of any offer.

Every bet you place at S7 Casino earns loyalty points. Once you accumulate enough points, they can be converted into bonus cash. The more you play, the more points you earn — and the higher your VIP tier. VIP members enjoy exclusive perks, faster withdrawals, and a dedicated personal account manager.

Pre-match betting means placing your bets before a match starts. Live betting lets you bet in real time while the match is in progress — odds shift every moment. Because you can read the game as it unfolds, live betting is far more exciting. S7 Casino offers hundreds of in-play events to bet on.

S7 Casino offers three odds formats — Decimal, Fractional, and American. Decimal odds are the simplest: multiply your stake by the odds to get your total return. For example, a BDT 1,000 bet at odds of 2.5 returns BDT 2,500 if you win (BDT 1,500 profit). You can select your preferred format from Account Settings.

If a match is cancelled or postponed, your full stake is generally refunded. In accumulator bets, if one leg is cancelled, that leg's odds are set to 1.0 and the rest of the bet continues as normal. For full details, refer to S7 Casino's Terms & Conditions page.

S7 Casino's Live Casino section lets you play with real dealers:

• Live Blackjack — Multiple Tables & Limits
• Live Baccarat — Banker & Player Bets
• Live Roulette — European & American
• Live Andar Bahar & Teen Patti
• Game Shows — Crazy Time, Monopoly Live

All games are streamed live in HD video.

All games at S7 Casino are audited by independent third-party organizations and use certified Random Number Generator (RNG) technology. RTP (Return to Player) is the percentage of total bets returned to players over time. For example, a 96% RTP means that for every BDT 1,000 wagered, players receive an average of BDT 960 back. The RTP for each game is listed on that game's information page.

On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use that link or code to set a new password. Make sure your password is at least 8 characters long and includes a mix of numbers and special characters.

2FA is an extra layer of security for your account. In addition to your password, you'll need to enter a one-time OTP code sent to your mobile. To enable it, go to Account Settings, find the 2FA option under the "Security" section, and follow the on-screen instructions. S7 Casino strongly recommends keeping 2FA enabled — it protects your account from unauthorized access.

S7 Casino's support team is available 24 hours a day, 7 days a week. Ways to get in touch:

• Live Chat — Fastest response, average 2 minutes
• Email — [email protected]
• Telegram — Via official channels

Support is available in Bengali. For urgent matters, always use Live Chat.

S7 Casino is committed to responsible gaming. The following features are available:

• Set daily / weekly / monthly deposit limits
• Setting Betting Limits
• Cool-off Period
• Self-Exclusion
• Reality Check Reminder

To learn more Responsible Gaming Page here.